Terms and Conditions
Terms and Conditions of Purchases and Sales signed between Eyemobile, headquartered at RUA PROF. AIRTON ROBERTO DE OLIVEIRA, 64, SALA 802 ITACORUBI FLORIANÓPOLIS, SC – BRAZIL, hereafter referred to as EYEMOBILE, and an Eyemobile client, qualified at the time of purchase of Eyemobile’s good, hereafter referred to as CLIENT.
Considering that EYEMOBILE sells products and services through the Internet; and considering the CLIENT’s interest in purchasing products offered by EYEMOBILE (“Products”) through its sales channels, this contract aims at establishing the general terms related to CLIENTS’ use and purchase of such products and services through EYEMOBILE’s site.
I. Confidentiality: it is the responsibility of EYEMOBILE to ensure the confidentiality of all data and information provided by the CLIENT, ensuring the security of the purchase process. Our site’s security is audited daily by the “Shielded Site” seal, guaranteeing protection against hackers.
II. Customer Services: Our CLIENTS may use this service to clarify doubts, solve any problems related to requests, or file complaints about orders or any content made available on our site. Customer Service may be accessed by phone or by filling out our online form.
III. Delivery Policy: Product delivery deadlines are defined during the purchase process and is counted in workdays. Product delivery happens from Monday through Friday, from 8:00 a.m. to 10:00 p.m. Under special circumstances, product delivery may occur on Saturdays, Sundays, and holidays.
III.I – It is the responsibility of the CLIENT to verify the adequacy of the product’s size and ensure that products comply with the spatial limitations of elevators, doors, and halls of the delivery destination. EYEMOBILE is not responsible for assembling or disassembling products; for their transportation through stairways and/or doors and windows; nor for lifting products.
III.II – EYEMOBILE will make up to three attempts, in alternate days, with an interval of 48 hours between attempts, to deliver the products at the informed location. It is essential to have a person, authorized by the client, at the address informed. This individual must be 18 years of age or older and carry an identification document in order to receive the merchandize and sign the delivery protocol. After three unsuccessful attempts, the materials will be returned to EYEMOBILE’s Distribution Center.
III.III – After the order is processed, it is not possible to alter the form of payment and/or destination address, request to advance delivery date or delivery priority.
III.IV – The delivery deadlines defined during the purchase process take into account inventory, region, invoice issuance, and time to prepare the product. At each order status update, EYEMOBILE’s system automatically sends an e-mail to the CLIENT.
III.V – Shipment fees are calculated according to destination, weight and size of the Product.
III.VI – EYEMOBILE does not authorize the transportation company to: (i) enter the facility; (ii) use alternative means to deliver products (for example, lift the product to a window); (iii) deliver products at an address different from that informed in the DANFE (auxiliary document for e-Invoice); and (iv) deliver products to underage people or person not carrying an identification document.
III.VII – EYEMOBILE is not responsible for retention of products by SEFAZ (State Treasury Office) in cases where there are pending matters of the responsibility of the CLIENT. In these situations, the CLIENT will need to appear at the Fiscal Office to free the merchandize because any related information is released only to the interested party.
IV. Right to Regret: The CLIENT may exercise his right to regret the purchase and return the Product provided that the cancellation of the purchase be informed within seven calendar days upon receipt. In the event of the return of goods, the product must be returned to EYEMOBILE in its original package accompanied by the corresponding DANFE (Auxiliary Document to e-Invoices), the Manual, and all accessories.
IV.I – The CLIENT must request the cancellation through EYEMOBILE’s Customer Service or directly at the “cancel orders” window of the Control Panel. EYEMOBILE will bear all costs related to collection and/or transportation of the product.
IV.II – After the product arrives at the Distribution Center, EYEMOBILE will verify the compliance with the conditions described in IV.1 above. If all conditions are met, EYEMOBILE will refund payments already made by the CLIENT.
IV.III – In relation to purchases paid with credit cards, the credit card company will be notified and the transaction reversal of the full amount – regardless of the number of installments defined during the purchase – will appear in the next billing statement or the one after that. The refund deadline, as well as any charges of remaining installments after the initial reversal of the full amount of the payment for the Product with credit cards, is the exclusive responsibility of the Credit Card Company. In the event of charges of future installments by the Credit Card company, the CLIENT shall not be burdened because, as mentioned above, EYEMOBILE reverses the integral amount in one single transaction and this reversal is credited to the CLIENT by the Credit Card Company, in the billing statement of the month after the cancellation.
IV.IV – In relation to purchases paid through bank billets or bank direct debit, refunds will be made through a bank deposit within ten calendar days, directly into the buyer’s bank account, which must be individual. The CPF (Individual Tax Payers’ Registry) of the bank account holder needs to be informed.